Shipping Policy

Orders are usually processed between 1 to 3 days. The courier company usually aims but does not guarantee a 2-day delivery.

We are usually well stocked, however, if you we are out of stock, there could be a delay of around 2-weeks. We will contact you if we are waiting for an overseas shipment.

Packaging may not be new; we aim to re-use to reduce waste.

We cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments. Be mindful, courier companies may have limited liability, for example a maximum of $2,000 cover (or maybe less/more). We do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

Customers are responsible for providing us with their correct shipping address – if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment.

Privacy Policy

If you provide us with your own, or someone else’s personal information through the use of this website, this information may be retained by us in our database. You have a right under the Privacy Act 1993 to access any personal information held about you or to request us to delete any such information. By accepting these Terms of Use you are acknowledging that you have read and accept our Privacy Policy which is on our site.

We will never sell your information to any third party or business.

Disclaimers

We are not responsible for ensuring that the information that you access or make available through using this website will be private or secure or free from viruses or other harmful things. We do not and cannot guarantee availability of our website and products or that there will be no interruptions or delays in relation to our website or services. This is because the availability or quality of this website may be affected by conditions beyond our control, including, for example, but not limited to network problems, human or technical error, atmospheric, geographic, or topographic conditions.

We are not responsible to you, or anyone else for any information that does not originate directly from us, any links we provide to third party sites or information at or accessible from those sites or any loss or damage arising from your use of this website.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Your Use of this Website, you agree to:

Ensuring that all the information you give us is true, correct and complete.

Follow our instructions when you purchase any product, including any agreement, form or user information and guide on this website.

Not use any information available on this website for any commercial purpose other than the purchase and by you of our agreements, forms, or user guides

Not to copy, alter or tamper with any material contained in this website.

Log Files

We may use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.